PROPERTY MANAGEMENT

The Art of Caring for Your Home

Our Ethos

Trust and discretion sit at the heart of everything we do, informed by our Founder’s years of service within the Royal Household and carried through in the way we operate today.

At Franklin, our work reflects the lives and expectations of our clients. These are individuals and families who value our qualities of discretion & reliability and desire a sense of ease within their homes and properties.

We provide thoughtful support for your property and household, delivered to consistently high standards. Our clients know that everything is in hand, without needing to ask.

Our services are tailored around your requirements. We take responsibility for the details that matter, ensuring everything runs smoothly and exactly as it should.

What We Do

Property Management

We act for private clients, family offices, and international homeowners who require complete confidence in the day-to-day running of their London residence.

From ongoing maintenance to trusted contractor coordination and oversight, we ensure every element of your home is handled with precision and discretion.

Your home is cared for, immaculate and fully operational, without you needing to be involved in the detail.

Vacant Property Services

For homes that sit vacant, our role is vital.

We provide structured, regular inspections, security oversight, and proactive maintenance to ensure your property remains secure, well maintained, and fully prepared for your return at any time.

Whether a pied-à-terre or a seasonal residence, we remove uncertainty and maintain complete readiness.

Who We Are

Together we bring decades of service at the highest levels of private household, property and lifestyle management, combining operational excellence with genuine understanding of our clients’ exacting expectations.

Michael Shaw - Founder of Franklin London Property Management
Chloe Caldwell - Operations Manager at Franklin London Property Management
Denise Powell - Client Account Manager at Franklin London Property Management

FAQs

What does working with Franklin London actually look like?

From the moment you engage us, you gain a dedicated team who understands that your home is more than a property — it is an expression of how you live. We take full ownership of your property's care, anticipating needs before they arise, coordinating trusted specialists, and ensuring every detail is managed to an exceptional standard. You remain entirely in control, without ever needing to be involved in the minutiae.

Do you offer a fully managed service, or can I engage you for specific needs?

We understand that every client's situation is unique. Whether you require comprehensive, end-to-end property management or targeted support for a specific project or period, we tailor our service entirely around you. There is no one-size-fits-all approach here — only what works best for your home and your lifestyle.

How do you ensure the quality of tradespeople and contractors working in my home?

We do not work with anyone we would not invite into our own homes. Every tradesperson and contractor in our network has been rigorously vetted and operates to the exacting standards our clients expect. Discretion, reliability, and craftsmanship are non-negotiable — and our relationships are built on years of trusted, proven delivery.

How do I begin working with Franklin London?

We invite you to reach out for a private consultation, where we take the time to understand your property, your priorities, and your expectations. From there, we craft a bespoke management programme designed specifically for you. It begins with a conversation — and from that point, we take care of everything else.

I travel frequently and spend time abroad. Can you manage my London property in my absence?

This is precisely where Franklin London excels. Whether your residence sits empty for weeks or months at a time, we ensure it is impeccably maintained, secure, and ready to welcome you home at a moment's notice. Regular inspections, proactive maintenance, and complete household oversight mean nothing is ever left to chance.

What sets Franklin London apart from a standard property management company?

Franklin London was founded on the standards of the Royal Household. We bring that same culture of uncompromising care to every property we manage. Our clients are individuals with exceptional homes that deserve exceptional stewardship. It is this philosophy, combined with decades of experience serving London's most distinguished households, that makes the difference between a managed property and a truly cared-for home.

Enquire

OFFICE:

12 Old Bond Street

London

W1S 4PW

Tel: +44 (0)20 3633 2030

Email: info@franklinlondon.com